Accomplishments

Re-architected the entire quoting process from fragmented spreadsheets into a unified, ML-powered revenue engine. Automated BOM intake, intelligent RFQ routing, predictive pricing, and a unified Quote Dashboard replaced manual workflows across sales and purchasing — enabling the company to process dramatically more demand with no headcount increase.

Designed and implemented a custom HubSpot CRM integration that automatically triggered targeted digital ad campaigns when specific customer RFQ and quote criteria were met. Converted previously missed opportunities by recapturing customers who had received quotes but not yet responded — a fully automated sales recapture loop that ran without human intervention.

Over 11 years, architected every layer of technology infrastructure that powered A2 Global’s growth from $250M to $1.2B in annual sales — without a single dollar of additional IT budget. Through disciplined architectural decisions, scalable design, and relentless operational efficiency, IT became a force multiplier rather than a cost center at the company’s most critical growth stages.

In a single year, scaled systems architecture to support over 200% year-over-year sales growth as A2 Global reached $1.2B in annual sales. The systems held — not through heroic effort, but because the architectural choices made in prior years were designed for exactly this inflection point. No emergency re-platforming, no operational disruption, no budget overrun.

Built a system-triggered automation that continuously monitored component lifecycle status changes — detecting when parts moved into Last-Time-Buy, End-of-Life, or Obsolete status. When a change was detected, the system looked back up to 12 months of RFQ history to identify customers who had previously quoted the affected parts. It then triggered a customized HubSpot campaign that automatically crafted and delivered a personalized outreach email to each customer, surfacing the lifecycle event and presenting a targeted offer. Entirely hands-free once deployed — the system turned a market signal that most distributors miss into a repeatable, automated revenue opportunity.

Architected and deployed enterprise-wide automation agents — event-driven, service bus-style systems that eliminated manual workflows across departments. Predated today’s AI agent frameworks by several years. These systems handled routing, triggering, and orchestration logic across sales, purchasing, and operations without human intervention, freeing teams to focus on judgment-intensive work.

Introduced machine learning quoting algorithms (Python, R, .NET, Azure, AWS) that significantly improved the accuracy and speed of customer quote generation. Applied predictive analytics and data normalization to pricing decisions — dramatically improving both speed and win rates. Directly contributed to record company performance in 2022 when sales reached $1.2B.

Spearheaded the deployment of Microsoft CoPilot and ChatGPT across departments at A2 Global Electronics, improving collaboration, knowledge management, and process automation. Designed a pragmatic adoption framework that helped non-technical staff integrate AI tools into their daily workflows — laying the groundwork for broader organizational AI literacy ahead of the mainstream enterprise wave.

Developed and deployed machine learning-driven predictive analytics pipelines (Python, R, .NET, Azure, AWS) for data normalization, demand forecasting, and sales decision support. Transformed raw, inconsistent data streams from multiple supplier and customer sources into clean, normalized datasets that powered faster, more accurate business decisions at every level of the organization.

Designed and implemented a customer-facing ML/AI intelligence platform that analyzed incoming Bills of Materials and returned a detailed part risk report to the customer. The system automatically identified components at End-of-Life, Last-Time-Buy, and Obsolete status — surfacing supply chain risk before it became a crisis. Beyond protecting customers from costly disruptions, the platform gave the A2 sales team a high-value reason to re-engage, deepening relationships and opening conversations at the engineering and procurement level that traditional sales outreach couldn’t reach.

Integrated the PatientSecure palm-vein biometric patient identification system across 27 distinct hospital information systems including Epic, Cerner, Allscripts, and MEDITECH. Directed 17 biometric system implementations within a single year, achieving 100% on-time delivery. Built the technical support department from scratch in parallel. The platform (later acquired by Imprivata) now manages 18M+ patient identities across 2,200+ healthcare organizations.

Improved customer satisfaction by 45% within the first year at Sunview Software through the delivery of custom C#/.NET and SQL solutions that resolved complex, long-standing client issues. Collaborated with professional services to deliver tailored client implementations using JavaScript and C# — earning a reputation for resolving technically complex escalations that other engineers had been unable to close.